Return Policy

Return Eligibility and Deadlines

How the inspection period is calculated

Under Taiwan's consumer protection regulations, APHĒ provides a 7-day inspection period. If an item does not fit or you are dissatisfied with how it wears and wish to replace it, please arrange a return within 7 days starting from the day after the parcel is signed for, then place a new order. (Please note that intimate apparel is excluded from the 7-day inspection period, including bras, briefs, Bra Tops, Bra Dresses, and Leggings.)
The 7-day period begins the day after delivery and includes weekends and public holidays. It is an inspection period, not a trial period. Items must remain brand new.
Convenience store collection: Day 1 is the day after collection.
Home delivery: Day 1 is the day after the parcel is signed for, whether by you, a building manager, a family member, or someone else.

Required item condition

Items must remain complete and intact. Returns cannot be accepted if washing, contact with the ground, or other handling has affected their brand-new condition, including removed tags, smoke or perfume odours, makeup, or other stains.
The items returned must match those in your return request. Different items will not be accepted.

The following are not considered defects

The following fall within acceptable international inspection standards and are not considered defects. Please ensure you accept these conditions before ordering: loose threads, unopened buttonholes, minor unravelling, tiny marks under 0.5 cm, buttons that can be sewn back on, reasonable asymmetry, flat measurement differences of 1–2 cm, colour differences from photographs, stitched-closed pockets, differences in pattern placement, creases, new-item odours, printing or dye marks under 0.5 cm, and slight snags or mixed yarns in knitwear, linen, or sweaters.

Record your parcel before opening it

To protect both parties, please record the entire unboxing process so that any missing items can be identified.
Dirty, damaged, or incomplete packaging; mould, moisture, or foreign objects in the contents; contents that differ from the packaging description; incorrect or missing items; and defective goods should all be supported by a complete video, starting with the parcel unopened and intact.

Return Procedure

Step 1: Submit a request

First submit a return request through our official LINE customer service account or by email. We will arrange collection as follows.

Collection from your address

Collection is expected to be completed within approximately 7 days.
The courier will call before collection to confirm a convenient time.
Place all relevant return items and gifts from the original parcel in a box and pack them securely.
Mark the outside of the box: ‘APHĒ Return’.

Packaging requirements

Pack clothing in its original resealable bag. Do not send it back directly in a shipping bag or paper bag without this protection.
If the value of items retained falls below the gift-with-purchase threshold, return the gift with the items. The gift must be brand new with its packaging intact.

Returns of defective items

For defective, incorrect, or missing items, contact our official LINE customer service account or email within 7 days starting from the day after delivery. Provide your order number and clear photos or videos of the defect. Once confirmed, we will arrange free collection and provide a replacement, subject to availability, or a refund. APHĒ covers return shipping.
Returns of defective items retain the original order's discounts. The original shipping fee will not be charged retroactively, and APHĒ covers return shipping.

How Your Refund Is Calculated

Possible deductions

If the value of items retained falls below the free-shipping threshold, the original outbound shipping fee may be deducted from the refund.
If a return means the remaining bundle items no longer meet the promotional quantity requirement, they revert to their original prices and the difference is deducted from the refund.
If the value of items retained falls below the gift-with-purchase threshold, return the gift with the items. The gift must be brand new with its packaging intact.

When deductions do not apply

If returning a defective item causes the order to fall below the free-shipping threshold, the return is accepted without conditions, the original discounts are retained, and no return shipping fee is charged.

Refund Method and Timing

Processing time

Return transit and processing by our logistics partner take approximately 10–14 business days.
Process: send the return parcel → return transit and inspection (approximately 10–14 business days) → confirmation → refund according to the payment method.

Original payment method

Credit card: After receiving and checking the returned items, we will arrange a refund to your card. Please check your current or next statement. Card refunds are processed together on the 25th of each month.

Using your account balance

Account credit is automatically applied as a discount on your next purchase.
You may request payment of your remaining balance to your bank account. Please provide the required information by email or through our official LINE customer service account.

Order and Account Reminders

Once an order is placed, we cannot change item details, split or combine orders, or change the payment or delivery method. Please check your order carefully before submitting it.
If your address or mobile number is incorrect, contact customer service as soon as possible. Once shipping preparation has begun, changes cannot be made.
Adding an item to your cart does not reserve stock before checkout. Stock is allocated in checkout order.
If an account has three parcels left uncollected for 7 days after shipment, that account will no longer be able to use the delivery method concerned.
International orders are not eligible for returns.
Confirming a purchase means you agree to the website's shopping rules. If you violate APHĒ's ordering or return rules without cause or in bad faith, we reserve the right to suspend your account and deny use of the Services.