Oversea Customer

Overseas shippingNotes

• Overseas countries use SF Express for delivery, and the system will calculate the freight based on the actual or volumetric weight, whichever is greater. Since the shipping company adjusts the calculation method of freight and surtax from time to time, the actual freight shown at checkout will be the main one.
• Import tariff standards vary from country to country. APHĒ will declare customs based on the actual amount. If it exceeds the local tax-free amount, the buyer is required to pay the relevant taxes in accordance with local customs regulations. Additional fees for remote areas must be paid by the buyer.
• After the package is sent, if it is not received within the scheduled delivery days, please contact customer service as soon as possible.
• After completing the checkout, you are deemed to have agreed to the shipping method and customs/logistics fee handling method.
• Please be sure to fill in the correct recipient information. If the package cannot be delivered because the recipient information is incorrect and there is no one to sign for it, and the package is returned, we will directly cancel the entire order.
• For returned packages, only the amount of the product will be refunded in the form of shopping credits (the shipping costs will not be refunded); you will also be notified by email after the operation is completed.
• Since air parcel delivery in overseas areas is time-consuming and cross-border refund operations are cumbersome, we cannot provide return and exchange services for overseas members. Thank you for your understanding.
• Special reminder: If the local courier company fails to deliver the goods multiple times and the customer service notice fails to contact the recipient, some courier companies will no longer return the package, and we will not issue any refunds. If you have any doubts, please do not place an order.
• If you receive defective/wrong goods, please contact customer service within 7 days (including holidays) from the day after you sign for the package, and we will assist you as soon as possible.
• If the package cannot be delivered and no one signs for it due to refusal or late payment of customs duties, or failure to fill in the correct recipient information, the logistics company will destroy the package after the final retention period, and the order will not be canceled or refunded. Please note that the order will not be canceled or refunded.

Overseas Shipping Areas

• Including Hong Kong, Macau, Mainland China, the United States, Japan, South Korea, Malaysia, Singapore, Thailand, Vietnam, Indonesia, Canada, Australia, Belgium, the United Kingdom, France, Germany, Italy, Luxembourg, the Netherlands, Denmark, Finland, Portugal, Spain, Sweden, Norway, and Switzerland.
• In some remote areas overseas, delivery services are not provided or additional remote surcharges are charged. Detailed areas can be seenSF official website Note: If the order address is in a remote area and cannot be delivered, the order will be canceled and a full refund will be issued. Thank you for your understanding.

Special Notes for Mainland China

• Please check whether you have received the SF Express shipping SMS within 1 day after shipment; if not, please contact customer service for assistance.
• After receiving the text message, please upload the recipient's ID to the SF Express website within the prescribed time limit. Failure to do so will result in failure to deliver and additional charges may be incurred.
• Maximum amount: According to Chinese customs regulations, the order amount (excluding shipping costs and discounts) must not exceed NT$8,000.
• Quantity limit: According to Chinese customs regulations, the quantity of a single product shall not exceed 10 pieces.
  
• If the delivery information is changed after the order is shipped, a logistics processing fee of NT$350 will be charged according to the freight company's regulations.
• After completing the checkout, you are deemed to have agreed to the freight collection method and the handling of customs duties/logistics fees.

Invoice Notes

• In accordance with Taiwan Business Tax Law, a unified invoice will not be issued for overseas orders. (Business Tax Law: Direct export of goods or services to foreign buyers is exempt from the need to issue a unified invoice). We will attach product Detailss to the package for verification.