Payment

Shopping Process

  • Add items to your cart → Open the cart and check that your items are correct → Enter your electronic invoice details → Select home delivery or convenience store collection → Select Checkout → Log in or register → Choose your payment method → Check your delivery details → Complete your purchase and confirm that an order number has been issued



Transaction Currency

  • New Taiwan Dollars



Payment Rules

  • Payment method: online credit or debit card payment.

  • If payment fails or the page redirects unexpectedly, add your items to the cart again and re-enter your delivery details.



Gifts and Promotions

  • Gifts with qualifying purchases are allocated in checkout order, while stocks last. If your completed order does not include a gift, the available gifts have all been claimed.
  • Each discount code or free-shipping voucher can be used only once. Once used, including on an order placed but not paid for, it cannot be changed or returned.



Shipping Rules

  • Domestic home delivery takes approximately 3–5 business days. During busy shipping periods or when parcel volumes are high, actual delivery times depend on local logistics conditions. A tracking number will be provided after dispatch. You can track the parcel yourself or contact customer service for help.
  • For remote addresses, allow an additional 4–5 business days, excluding weekends and public holidays. Please refer to SF Express's remote area list.
  • Offshore islands are served by Black Cat (T-Cat). Delivery is not available to:
    • Yilan County: all Diaoyutai Islands
    • Kaohsiung City: all Dongsha and Nansha Islands
    • Penghu County: Hujing and Tongpan Islands in Magong; all of Wang'an and Qimei; Dacang, Yuanbei, Niao, and Jibei Islands in Baisha
    • Kinmen County: Dadan and Erdan Islands in Lieyu; all of Wuqiu
    • Taitung County: all of Lanyu
  • Delivery times may be extended if natural disasters or other events beyond our control affect transport. Thank you for your understanding.
  • For pre-order dispatch dates, please refer to the individual product page.



Order Rules

  • Each order is processed separately. Shipping fees and bundle offers cannot be combined across orders. To prevent duplicate, incorrect, or missing shipments, we do not split or combine orders.
  • Orders containing pre-order items will ship together once all items are available.
  • Items cannot be changed after payment and order placement. Please check the products, sizes, colours, quantities, and purchase information before checkout.
  • Adding items to your cart does not reserve stock. Stock is allocated in the order in which checkout is completed.



Payment Rules

  • An account will be subject to transaction restrictions after three parcels are left uncollected or refused and returned, calculated from 7 days after dispatch.
  • If ordering or return rules are violated without cause, we reserve the right to suspend the account, refuse service, and place it on our restricted-transaction list.



Using Store Credit

  • Store credit will be added to your member account and can be applied to your next order.
  • Once you choose store credit for a personal return or a defective-item return, it cannot be converted to cash, to protect both parties.



Using Reward Points and Vouchers

  • Reward Points

    • Point value: 1 point equals NT$1.
    • Redeem points directly at checkout for up to 10% of the merchandise total per order. Points cannot be applied to shipping or taxes.
    • Points are valid for 12 months from issue. They expire automatically and cannot be reissued or exchanged for cash.
    • Purchase reward points are issued automatically once an order has been paid for and 16 days have passed since dispatch, allowing for the 7-day inspection period and confirmation that no return or exchange is pending.
    • Other ways to earn points:
      • Complete your member profile for the first time: 20 points
      • Link social accounts or enjoy member-day bonuses: see the current promotion
    • Points are non-transferable, cannot be exchanged for cash, and cannot be given to another account.
    • If an order is returned or cancelled, the points earned on that order will be withdrawn.

    Vouchers (Welcome / Birthday / Referral)

    • Vouchers are single-use and expire automatically. They cannot be reissued, extended, or exchanged for cash.
    • Only one voucher may be used per order. Vouchers cannot be combined with one another, but may be used together with reward points.
    • Vouchers cannot be exchanged for cash or transferred to another account.
    • Amounts covered by vouchers do not count towards cumulative membership spending.