Shipping info


Delivery Methods

  • We offer home delivery within Taiwan's main island and offshore islands, convenience store collection at 7-ELEVEN or FamilyMart, and international shipping.
  • For domestic and international orders, check that all delivery information is correct. If incomplete or incorrect information causes delivery to fail, the buyer must pay the cost of reshipping.
  • High parcel volumes may delay dispatch by 1–2 days. Please refer to your shipping confirmation email for the actual dispatch date.



Home Delivery Fees: Main Island and Offshore Islands

  • Taiwan main island | SF Express delivery at a flat fee of NT$100, regardless of item quantity.
  • Taiwan offshore islands | Black Cat (T-Cat) delivery at a flat fee of NT$220, regardless of item quantity.
  • Delivery is not available to the following areas:
    • Yilan County: all Diaoyutai Islands
    • Kaohsiung City: all Dongsha and Nansha Islands
    • Penghu County: Hujing and Tongpan Islands in Magong; all of Wang'an and Qimei; Dacang, Yuanbei, Niao, and Jibei Islands in Baisha
    • Kinmen County: Dadan and Erdan Islands in Lieyu; all of Wuqiu
    • Taitung County: all of Lanyu
  • If an address is outside the home-delivery service area, the order will be cancelled before dispatch and refunded in full.
  • Standard parcels have a maximum size of 150 cm and must not exceed 20 kg each.


Convenience Store Delivery

  • Convenience store parcels must weigh no more than 5 kg and have a combined length, width, and height of no more than 100 cm. The system checks this when an order is placed. If the limits are exceeded, convenience store collection will not be available. Please choose another delivery method or place separate orders, adding the items to your cart again.
  • The name on the order must match your ID. Bring your ID when collecting the parcel.
  • If you fail to collect parcels three or more times without cause or in bad faith, you must pay a NT$100 logistics handling fee for reshipping. We reserve the right to disable this delivery method and restrict transactions on your account.



Delivery Coverage

  • Taiwan's main island, parts of Penghu, parts of Kinmen (Greater and Lesser Kinmen), Xiaoliuqiu, Matsu, and Green Island.
  • Excluding the following areas:
    • Yilan County: all Diaoyutai Islands
    • Kaohsiung City: all Dongsha and Nansha Islands
    • Penghu County: Hujing and Tongpan Islands in Magong; all of Wang'an and Qimei; Dacang, Yuanbei, Niao, and Jibei Islands in Baisha
    • Kinmen County: Dadan and Erdan Islands in Lieyu; all of Wuqiu
    • Taitung County: all of Lanyu



International Shipping

  • International orders are delivered by SF Express. Shipping is calculated using the greater of actual and volumetric weight. As carriers may change rates and surcharges, the amount displayed at checkout applies.
  • Import duty thresholds vary by country. APHĒ declares the actual value of goods. If the local duty-free threshold is exceeded, the buyer must pay the applicable taxes under local customs rules. Remote-area surcharges are also payable by the buyer.
  • If your parcel has not arrived within the estimated delivery period, contact customer service promptly.
  • Completing checkout indicates acceptance of our shipping charges and the handling of customs duties and logistics fees.
  • Provide accurate recipient information. If incorrect details prevent delivery and no one signs for the parcel, the order will be cancelled when it is returned. Only the merchandise value will be refunded, as store credit; shipping fees are not refunded. We will notify you by email once processing is complete.
  • Due to lengthy international air transit and complex cross-border refund processing, we cannot offer returns or exchanges for international members.
  • If a local courier repeatedly fails to deliver and customer service cannot contact the recipient, some couriers will not return the parcel. No refund will then be issued. Please do not order if you are unsure about these conditions.
  • If you receive a defective or incorrect item, contact customer service within 7 days starting from the day after delivery, including weekends and public holidays. We will assist as soon as possible.
  • If duties are refused or paid late, or incorrect recipient details prevent delivery and no one signs for the parcel, the carrier will destroy it after the final holding period. The order cannot then be cancelled or refunded.



International Destinations

  • Hong Kong, Macau, mainland China, the United States, Japan, South Korea, Malaysia, Singapore, Thailand, Vietnam, Indonesia, Canada, Australia, Belgium, the United Kingdom, France, Germany, Italy, Luxembourg, the Netherlands, Denmark, Finland, Portugal, Spain, Sweden, Norway, and Switzerland.
  • Some remote international areas are not currently served. See SF Express's website for details.
  • Please note: Orders addressed to unserved remote international areas will be cancelled before dispatch and refunded in full.


Additional Information for Mainland China

  • Check for an SF Express shipping SMS within 1 day after dispatch. If you have not received one, contact customer service.
  • After receiving the SMS, upload the recipient's identification to the SF Express website by the required deadline. Failure to do so prevents delivery and may incur additional charges.
  • Value limit: Under mainland China customs rules, the merchandise value per order, excluding shipping and discounts, must not exceed NT$8,000.
  • Quantity limit: Under mainland China customs rules, no more than 10 units of a single product may be ordered.
  • Some remote international areas are not served. See SF Express's website for details. Orders addressed to an unserved remote area will be cancelled before dispatch and refunded in full.
  • Changes to recipient information after dispatch incur a NT$350 logistics handling fee under the carrier's rules.
  • Completing checkout indicates acceptance of our shipping charges and the handling of customs duties and logistics fees.



Invoice Information

  • Under Taiwan's Business Tax Act, international orders are not issued a uniform invoice: goods or services exported directly to overseas buyers may be exempt from this requirement. An itemised packing list will be included in your parcel for checking the goods.